A 99.9% Server Uptime
The primary benefit of building your own cloud hosting platform is that you do not have to be worried about compatibility issues – you set up a particular set of software applications in such a way so as to work with a particular set of hardware parts. The final result is something a whole lot more stable and reliable, since there are less potential risks of failure. We’ve built our cloud hosting platform using proven hardware components plus a heavily tweaked version of Security–Enhanced Linux so as to create a totally risk–free home for your own websites.
That is the reason why, with all our Linux cloud packages plans we offer a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is important that you also build your own network infrastructure. This is why we built a custom internal network in all our data center facilities. Relying on world–class Juniper routers and switches, our internal network allows for mind–blowingly fast data transfer rates and is fully redundant.
Thus, you will enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, no matter which hosting package you have chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to curtail all potential risks with our cloud hosting packages and even though our company provides first–rate tech support, there are instances when the customer is just not happy with what we are offering. Or he has to switch to a more powerful web hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely pleased, you will receive your money back.
24/7 Technical Support
We’ve diligently hand–picked each member of our 24x7 support staff to make sure that we can provide the very best support service that you can possibly get. Each of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. And they are at your disposal 24–7–365 – you will be able to touch base with them at any moment and they will respond ASAP.
Their average support ticket response time is well under 20 minutes, whereas with other hosting providers you have to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to within 1 hour.