Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single assistance request you submit to us will be dealt with within maximum 60 min. In case your support ticket or email calls for additional assistance from a server admin, we will timely forward it and leave a comment to inform you that your case is being examined. If you make use of the Administration Services package, all of the server administration services included there will be performed at a time of your choosing.
A Premium Technical Support Service
- We’ll be at your disposal 24x7x365 to respond to any questions that you may have connected to our Online Control Panel and any of the applications that we have installed for your convenience on the dedicated hosting server. If you also require support handling server admin tasks, order our Administration Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and restarting services, plus troubleshooting and installation procedures.
A User–Friendly Help Area
Every Linux dedicated servers hosting package includes our cost–free Online Control Panel, which sports a comprehensive knowledgebase and a group of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just hit the Help or Videos buttons situated in the upper right corner.