Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour resolution guarantee with all our Linux cloud packages packages, which means each individual support question you submit is going to be replied to within one hour max. Our support company members have been taught to very quickly overcome any issue and to give you relevant advice on any concern that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a crew of capable experts that are ready to answer to your question straight away. It is easy to contact the tech support team by starting a technical support ticket from your Online Control Panel or by posting us an email. On business days, you may also contact us on the phone or make use of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need guidance while working on your site within the Control Panel, it is possible to always select the Help key and find your query in the set of content articles that will show up. We have as well turned almost all of the articles into video tutorials. The catalogue of video lessons will come up if you pick the Videos button available in the top right angle.