One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud packages come bundled with a sixty-minute reply guarantee, so irrespective of what question or difficulty you might have, we’ll always be there to lend a hand. In reality, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both technical and sales matters. Our client support engineers will be at your service 24/7, even on weekends and official holidays, which means that you will always receive instant help. We know exactly how precious time can be, so by the time we reply to your support ticket or email, we’ll have probed into the matter and, in case we haven’t sorted it out, we’ll give you more details about what you have to do on your end, if the situation requires it. With our support service, you can rest assured that there will be somebody to assist you right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand just how critical it is to get prompt help, we promise that you will never have to wait for more than one hour to obtain an answer to any support ticket that you post from your semi-dedicated server CP. As a matter of fact, you’ll rarely need to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. Additionally, our technical and customer support team will be at your disposal around the clock, which is why even if you open a ticket during public holidays, you will invariably obtain a fast reply, which will include the answer to an inquiry, the solution to a complication or the information necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never have to waste an entire day awaiting a reply like you would with a lot of other web hosting providers.