If you have bought a web hosting package and you have certain enquiries about a particular function/feature, or in case you’ve encountered some issue and you need help, you should be able to touch base with the respective client support team. All web hosts deploy a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, as the very best way to handle an issue most often is to post a ticket. This type of communication makes the replies sent by both parties simple to follow and enables the client service team representatives to escalate the situation in case, for example, a server admin has to intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will have to have no less than two different accounts to touch base with the customer support staff and to actually administer the hosting space. Non-stop switching from one account to another can often be a headache, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting companies to reply to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any time with only a couple of mouse clicks, without logging out of your hosting account. The ticketing system comes with a quick-search box, so you can track the status of practically any trouble ticket that you have already sent, if needed. Also, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to deal with a specific problem even before you post a ticket. The ticket response time is maximum 1 hour, which implies that you can get swift assistance at any time and if our customer support team recommends that you do something within your hosting account, you can do it momentarily without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything in one single place, which is why we have incorporated a ticketing system into the custom Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to manage the communication with our client care team together with your sites, so you will not need to remember additional log-in credentials for another system. You’ll be able to post a new ticket or to track the status of an old one with no more than several mouse clicks whilst you are browsing the content within your account. Also, you can search through older tickets using a smart search option or read applicable knowledge base articles, which offer solutions to commonly met complications. The inbuilt trouble ticket system is monitored 24/7 with the maximum ticket response time being just one hour, so there will always be someone to help you out.