The client support that you can get from your cloud hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got a technical issue with an active account. Prompt and correct information about a question or a problem can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting supplier not from some reseller. If you get a hosting account through a company that does not own its servers and it can't access them directly, it's likely that you will wait for a day or two to get an answer to your question, so your sites may stay offline for quite a while. However, a provider that provides various ways of communication and has a support team available all the time can assist you right away and help you reduce or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail message. In case you currently have an account, you're able to open a support ticket in addition to the other three ways of contact. You can choose the most suitable way to contact us based on where you are or what kind of equipment you use. We're able to assist you for almost any webhosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated packages that we supply include 24/7 customer and technical support, which means that no matter what issue you experience, you will be able to get in touch with us and we will give you a hand at once. Our guaranteed reply time for any e-mail or ticket that you open from your Hepsia website hosting Control Panel is just one hour; usually the reply time hardly ever exceeds twenty minutes. Furthermore, we provide phone support with a couple of local numbers globally and a live chat, so that you can get in touch with us and receive more information about our solutions even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, package specifications, email configuration, hosting account settings, and many others. If you employ our services, you won't ever experience a situation where you should wait for a few days to get an issue solved like you will need to do with a number of other companies.

24/7 Customer Support in VPS

Each virtual private server plan that we provide includes 24/7 customer and tech support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - phone support with several local numbers internationally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it'll be easier to monitor what is going on. The maximum guaranteed reply time for all the email messages and tickets is an hour, but it rarely takes that long to get support. If you obtain the Managed Services upgrade that we supply, our administrators can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server from us, you can contact us anytime using different channels and the maximum time that you will have to wait for an answer is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we will help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you would like to know more about our web hosting services before you order, you can use our live chat or you can call one of the local numbers that we have in several countries around the globe. In case you're looking for assistance with third-party software that you can't deploy or operate effectively, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.